We're hiring! Enthusiastic Sales Admin / Office Support


Job Summary

This is a dynamic role in which you provide first line customer support for OmniBlend, a Cape Town-based e-commerce company. The company supplies best value for money high performance blenders to the hospitality industry, and domestic market. You’ll be working in a small team, and in your role, you are key to making sure that our customer receives efficient & high quality assistance, and the product or information required. This role is for somebody who enjoys communicating with people, is comfortable to work independently, is self-motivated, and organized. As the role is mostly customer-demand driven, you at times will have to multi-task and work under pressure. You’ll report directly to management.

Key Responsibilities

You are the first point of contact for our customers, offering first line support. This requires you to attend to customers in a professional and helpful manner. You provide excellent customer service, to generate sales.

Responsibilities include:

  • Handling email, phone calls, and LiveChat enquiries (around topics such as product information, orders, accounts, delivery status, repairs)
  • Assisting walk-in customers
  • Managing back-office sales admin (order management, fulfillment)
  • Managing courier collections & deliveries (communicating with the warehouse, admin, and preparation and unpacking of parcels)
  • Performing basic repairs
  • Stock taking activities
  • Keeping work area tidy

    Candidate requirements

  • Matric or equivalent
  • MS Office working knowledge
  • Good typing skills (speed & accuracy)
  • Experience in a customer facing environment, preferably in the hospitality or service sector
  • Demonstrate a commercial mindset
  • Excellent communication skills in English (verbal &written)
  • Display attention to detail and work accurately
  • Able to handle pressure; customers in hospitality need service to be quick

    What will be to your advantage?

    Being active and living a healthy lifestyle is an advantage as it fits our brand and company culture. Our offices are equipped with treadmill desks, so even in the office you don’t have to sit still all day. We are advocating healthy food, and being passionate about nutrition is a pro in communicating with our customers.

    What we are offering

    In this role you’re responsible for standard activities, and will have the opportunity to deploy other skills that you want to develop on the job. We encourage curiosity to learn and development of new skills, and will provide coaching and support to build your experience. You’ll be working directly with management, which will provide you the opportunity to learn about running an e-commerce business. You’ll work in a modern workspace in the Cape Town CBD. Salary is market related, and this is a permanent contract with a 2 months probation. Office hours are 8am to 5pm, weekdays only. Anticipated start date is 1 June 2017.

    How to apply?

    Use your motivation letter to describe yourself, and please explain what appeals to you in the job. Email your CV and motivation letter to lisa@omniblend.co.za


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