We're hiring! eCommerce Office Support

omniblend-vacancy

OmniBlend supplies commercial blenders to the hospitality industry, and domestic market since 2012. Operating from Cape Town, we work as young dynamic team delivering a great customer experience and offering a reliable product and service. Our aim is to offer the best value for money, and do so by importing durable blenders, and backing this up with local warranty and after-sales service. Offering a smooth customer experience, we’ve been able to grow our business and establish ourselves as preferred suppliers to major franchises and top restaurants in South Africa. Superior customer service is key to the business success, and main driver in our operations. We value good health, and in our modern workspace you can walk & work on a treadmill desk, make your own nutritious smoothies, and brew a good quality cup of coffee with freshly ground beans.

 

Job Summary

Customer orders are placed via email or through our ecommerce store. In this role, you’re an allrounder contributing to handling sales enquiries, managing the ordering and fulfillment process, and hands-on handling of after-sales requests and repairs. As the end-to-end office support you also keep stock in check, for efficient shipping.

In this role you need to have a thorough understanding of our products and services, being able to assist customers with queries. As our company is fully automated, computer literacy is key (incl spelling & typing skills). You need to be able to professionally handle email and calls, and have the ability to quickly adapt to new systems. The role requires you to be organized, and work neatly and accurately to handle tasks correctly and efficiently, with the right priority. You’re also responsible for handling maintenance enquiries and performing electronic and mechanical repairs of blenders. Some experience with maintenance jobs is preferred. You work on weekdays, normal business hours, around 70% of the time is computer-based and 30% hands-on.

You’ll also get involved in OmniBlend’s sister companies, performing similar type activities.

 

Key Responsibilities

You are key in making sure customer enquiries and orders are handled professionally, and our 24hr return on repairs customer promise is met. You work directly with sales ops and management, and you’re fully responsible over your domain. This requires you to review your tasks, plan your time, and work accurately. Professionalism and accuracy in English writing is essential, as is the ability to work with a MacBook and iPad.

In this role you are responsible for the following (but not limited to) tasks:

  • customer enquiries (email, LiveChat, telephone, walk-in)
  • sales orders & fulfillment
  • courier collections & deliveries
  • stock management, ensuring stock replenishment from the depot
  • electronic and mechanical repairs
  • back-office administration

This role is for somebody who is passionate about working directly with customers, and enjoys dealing with a wide variety of tasks on a daily basis. We’re looking for an independent person, who’s able to review and prioritise his activities in the best interest of the customer. The role requires physical abilities to pick and pack large boxes, and handle repairs. The following skills are essential:

  • commercial awareness & customer service-oriented approach
  • computer skills, incl typing accuracy & speed
  • effective communicator (say what you do, do what you say)
  • excellent command of English (verbal & written)
  • being able to deal with time pressure, and acting quickly
  • driven, organized, and precise
  • team player in a small team

 

Candidate requirements

  • Diploma in commercial/business/marketing studies
  • 2 year working experience in a customer facing role
  • MS Office working knowledge
  • Mobile device savvy 
  • Good command of English (verbal & written)
  • Structured and organized in performing tasks
  • Proven experience (formal/informal) in mechanical & electronic repairs
  • Display attention to detail and work accurately
  • Able to handle pressure; customers in hospitality need service to be quick
  • Physical ability to carry boxes

 

Salary

Market related, junior management level

 

How to apply?

Only applications with a motivation letter and CV are considered, explaining your experience with customer service and sales, as well as repairs of mechanical/electronical nature. Please also include a short description of yourself. Email your CV and motivation letter to Lisa@omniblend.co.za



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